It's the same old story. We get a call from a client letting us know there is a problem with one of their web sites, without much detail beyond that. Then we go through the standard list of questions about their computing environment so we can compare that against our own QA environments as we try to troubleshoot and resolve the problem. Our friends down the street at Imulus have a great solution for precisely these situations. Support Details is a handy web based tool that collects all your basic system and browser information then allows you to create a CSV, PDF, or send an email of those details. Check it out.